SMS
- Self-cancel: only in the first 2 minutes, and only if no code has arrived. The charge returns to your oSim balance.
- Auto-cancel: if no code arrives, cancellation runs within 20 minutes and the charge returns to your oSim balance.
- If a code arrived, there is no customer cancellation.
eSIM
No voluntary post-purchase cancellation. We refund to oSim balance only if the QR/activation data never appears, or if a documented supplier fault makes the plan unusable before first use. Device incompatibility, wrong country selected, or change of mind are not refund reasons.
Wallet
Paid balance and bonus balance are separate. Bonus cannot be cashed out. Unused paid balance is not withdrawn to your bank or card as a default. If a top-up fails or is duplicated, we credit or reverse it after we confirm the payment status. Bank processing of a wire can take 3–10 business days before we can see the funds.
How refunds are paid
Service refunds go to your oSim wallet, not automatically back to the original card or chain, unless a payment-provider rule or the law requires otherwise. Ticket review target: 5 business days after we have the facts.