How to contact us
- Email: [email protected]
- Tickets: https://osim.live/destek
- Company: 34FY LTD, Suite 10674, 5 Brayford Square, London, United Kingdom, E1 0SG
First response target during support hours: within 24 hours. Complaint review target: 5 business days after we have the order IDs and facts.
What to include
- Account email and order ID.
- For SMS: country, service, whether a code arrived, screenshots from the dashboard inbox — not from a third-party app only.
- For eSIM: device model, QR/install error, destination country.
- For payments: method, amount, time, and processor or bank reference.
Escalation
We do not currently belong to a named alternative dispute resolution (ADR) scheme. You may still use the courts of England and Wales, and UK consumers may contact the ICO for privacy matters. EU/UK consumers keep any mandatory local rights.